Returns & Exchanges
At Revolution Bows, customer satisfaction is important to us. We offer a 30-day return and exchange window from the date your order is delivered.
To qualify for a return or exchange, products must be unused, unaltered, and returned in the same condition in which they were received. Returns and exchanges are accepted for:
- Defective merchandise
- Items damaged during shipment
- Incorrectly shipped products
- Size-related exchange requests
Return Authorization Required
Before sending any item back, you must first obtain a Return Authorization (RA) number. Returns submitted without an RA number may be delayed or refused.
To request an RA number, complete the return request form on the Revolution Bows website. You will need your original order number, which can be found in your confirmation email or packing slip included with your shipment.
For general assistance, our customer support team is available during regular business hours. Please note that RA requests must be completed through the designated return process and cannot be issued over the phone.
Packaging & Shipping Instructions
After receiving your RA number:
- Securely package the item along with any original paperwork or packing materials.
- Use the original packaging whenever possible. If unavailable, use protective replacement packaging.
- Clearly write the RA number on the outside of the package.
Ship your return to the address provided with your RA instructions.
For returns valued over $75, we strongly recommend using a trackable shipping service and purchasing shipping insurance. Revolution Bows is not responsible for packages lost or damaged during return transit.
Return Shipping Costs
Customers are responsible for return shipping charges unless the return is the result of:
- A manufacturer defect
- Shipping damage
- An error made by Revolution Bows
For approved exchanges, Revolution Bows covers the cost of shipping the replacement item back to the customer. If the item is confirmed defective, we will cover shipping costs both ways.
Original shipping charges are non-refundable.
Delivery times for exchanged products may vary depending on destination and carrier availability.
Refund Processing
Once your return arrives, our team will inspect the item and notify you by email regarding approval or denial of the refund request.
Approved refunds will be issued to the original payment method used during checkout. Processing times may vary depending on your financial institution or card provider.
Sale & Clearance Items
Refunds are only available for regularly priced merchandise. Items marked as sale, clearance, closeout, or final sale are not eligible for refund.
Delayed or Missing Refunds
If you have not yet received your refund:
- Review your bank or card account again
- Contact your credit card provider, as posting times can vary
- Reach out to your banking institution for additional processing details
If you have completed these steps and still have not received your refund, please contact
Revolution Bows customer support for assistance.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Custom-built or special-order products
- Used or modified equipment
- Gift cards
- Final sale merchandise
- Products missing original components or accessories